ClearOps is an innovative platform that optimizes collaboration between manufacturers (OEMs), dealers and end customers in the after-sales area. It improves parts availability and automates service operations, reducing downtime by up to two days and cutting working capital commitment by 20%. With over 80 ERP systems connected, ClearOps enables fast integration and efficient management of complex networks. Customers report a 15% increase in parts sales and a 43% increase in fill rates. ClearOps is positioning itself as an essential partner for companies looking to revolutionize their after-sales processes.
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Case Study: ClearOps GmbH - Tailored Support
The ClearOps HR manager had other areas of responsibility in addition to her HR tasks, which led to a high workload and unclear roles. There was a need for support in dealing with operational and strategic HR issues as well as the further development of HR structures and processes.
Company Profile
Step 01
The Challenge
The ClearOps HR manager had other areas of responsibility in addition to her HR tasks, which led to a high workload and unclear roles. There was a need for support in dealing with operational and strategic HR issues as well as the further development of HR structures and processes.
Step 02
Approach
1
Sparring for HR managers: Edl Consulting conducted regular video calls with HR managers over a period of 8 weeks in order to specifically address their needs. Current challenges, ad-hoc questions and strategic topics were discussed.
2
Role clarification: Clarification of the various roles in the company. Definition of tasks, objectives and priorities for each role in order to create efficiency.
3
Communication and leadership: Support in promoting constructive communication. Training to improve quick-wittedness and positioning in difficult situations.
4
Establishment of feedback structures: Development of processes for regular and constructive feedback. Support in the design and implementation of an employee survey, incl. benchmark KPIs and questionnaire.
5
Personal development: Advice on measures and budgets to promote employee development.
6
Having unpleasant conversations: Sparring on difficult conversations, such as critical discussions and tips on effective and appreciative communication. Role plays to prepare for tricky situations.
Step 03
Results & Success
Clarity & structure
Clarification of roles brought clarity and reduced the workload of HR managers.
Improved communication
Strengthening communication and leadership skills through training and role-playing.
Employee development
Clearly defined approaches to promoting and developing employees.
Collaboration
The collaboration between Edl Consulting and ClearOps was characterized by flexibility, professionalism and a high degree of customization. Thanks to close and open communication, Edl Consulting was able to respond specifically to the needs of the HR managers and offer sustainable solutions with well thought-out, practice-oriented approaches. Particularly noteworthy is the practical support in real time, which enabled HR managers to quickly and effectively overcome specific challenges in their day-to-day business. The HR sparring session not only provided quick answers to acute questions, but also laid the foundation for long-term improvements in HR structures and processes.
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